Self Support - DSL setup, Outlook Express Settings

You can set up your computer to connect to Montreal-DSL and send and receive your email by using the Internet Connection Wizard (ICW) on your PC, or the Internet Setup Assistant (ISA) on your Macintosh.

Email us at support@montreal-dsl.com

DSL set-up

If you use only modem (no router):

 

or if you use modem + router:

Step 1: Preparing your phones
Because your DSL service is provisioned through the phone lines in your home, it is necessary to install filters for every phone in your home. Otherwise, voice communication becomes difficult due to the noise of the DSL signal that can be heard over the telephone and also the signal strength of your DSL service degrades sharply. At one end of the filter is a simple RJ-11 male plug that will plug into either your telephone jack or one jack on a splitter. The other end of the filter has a RJ-11 female end that the line from your telephone or telephony device will plug into. If possible, try to avoid spliters.

Step 2: Setting up the ADSL Adapter
Once all your phones have been properly filtered, we can setup your ADSL Adapter.

On the back of the ADSL Adapter we will find 4 different plugs and jacks that can be attached. Plug the standard 9V DC power adapter into the appropriate plug on the Adapter. Next, take the RJ-45 network cable and plug one end into the 10Base-T port on the back of the Adapter, and the other end into the similar port in the back of your computer. Finally, plug the standard telephone cable that you were given and plug one end into the ADSL port on the back of the Adapter, and the other end into your telephone jack on your wall, or one end of the splitter if you installed one.

Step 3: Powering on the ADSL Adapter for the first time
On the front of the modem we are interested in the ADSL light. When you first turn the modem on it will be dark for a few moments. Then the light will start to flash. The light will flash for approximately 15 seconds to a minute and then stay constantly lit. At that point you have synchronization and can proceed with installing the PPPoE software.

If, however, the ADSL Adapter does not sync within one minute there are several things you can do to correct the problem.

Verify there is NO line filter attached to the ADSL Adapter, or the line connecting it to your telephone jack or splitter. The filters are meant to block the DSL signal so that you do not hear them on your phone and therefore prevent the ADSL Adapter from picking up the signal.
Verify that there is a filter on every phone within your home that is on the same line as your DSL service. Not having a filter on a telephone line is enough to split the signal strength to the point where the ADSL Adapter will not be able to synchronize with the service. This goes for FAX machines and any other device that makes use of the telephone line.
Make sure the connection from the ADSL Adapter to the telephone jack on your wall is securely in place. Make sure that the connection isn't loose or has been pulled out by error.

If all else fails, contact Montreal-DSL's technical support by email at support@montreal-dsl.com or by phone Toll Free 1-866-270-9543, 24/7

Checking Your Outlook Express 5 (PC) Settings

From your PC's Desktop open Outlook Express.

From the Menu bar, click the Tools menu, then click onto Accounts

On the Internet Accounts page select the Mail tab at the top and then click on the Account name mail.pppoe.ca so it gets highlighted. Click on the Properties button.

On the General tab type in your name as you want to appear in your emails. For example: Joe Bloggs, or Mr. Joe Bloggs. Check to be sure that your email address is correct. If you don't know what it is, then by default it is your username with @pppoe.ca on the end. For example if your username is joebloggs then your email address will be joebloggs@pppoe.ca

Once you are done on this page, click on the Servers tab.

The Outgoing mail server should read as mail.pppoe.ca

The Incoming mail server should read as mail.pppoe.ca

The Account name is your Montreal-DSL username.

The Password is your Password.

Please remember case sensitivity with your username and password. In other words Montreal-DSL sees USERNAME (all capitals) and username (all smalls) as two different usernames belonging to two different people. The same thing applies to your password. So you need to be exact in your typing.

The Remember Password option should be selected.

Once you're done then click onto the Connection Tab

Check to see that you have a tick next to the box that reads "Always connect to this account using".

The line below that should show the name Montreal-DSL, if it doesn't then check the drop down menu to see if it is listed there and select it so that it is.

If you can't find a Montreal-DSL connection on the list then you'll need to run the Internet Connection Wizard. Cancel the Properties page and close Outlook Express, then please click here for instruction on how to run the Internet Connection Wizard.

Select the Advanced page tab.

In the Server Ports area the Outgoing mail server (SMTP) should be 25 and the Incoming mail (POP3) server should be 110

You don't need to tick any of the SSL options.

In the Delivery area you can choose to leave a copy of your email on the Montreal-DSL server. This is useful if you are downloading your email on someone else's PC and still want to keep your email in your Montreal-DSL mailbox to read later on as well. If you do choose to leave your email on the server then you also can select to remove the email from your Montreal-DSL mailbox after a specified number of days or after you empty your Deleted Items folder in Outlook Express by ticking the relevant option. Please note than an additional fee may apply if your email uses a lot of space on our server.

Click the OK button to close the window. That should take us back to the Internet Accounts page.

Click the Close button to close this page as well. This should take us back to the main Outlook Express page. We need to check a few more settings manually to do a thorough job.

If you belong to more than one Internet Service Provider (ISP) then you should have a tick next to "Ask before switching dial up Connections", so that your mail program can switch to the other ISP's mail system. If you are only a Montreal-DSL subscriber, and do not subscribe to any other ISP, then you can leave this option ticked anyway.

If you want your phone line free after you check your email then you can put a tick in the box next to "Hang up after sending and receiving". If, on the other hand, you want to stay online after checking your email then remove the tick from the same line.

Once you have finished then click the OK button to close this window.

All done! Outlook Express should be set up for your email. Restart Outlook Express if you made any changes.

Windows (all versions)Internet Connection Wizard BROADBAND

Windows XP Broadband Internet Connection Wizard

• Q: DSL Availability & Troubleshooting 
• Q: I think my DSL line is too slow! 
• Q: Filters? 
• Q: Noise Margin? 
• Q: Fastpath and Interleaving 
• Q: Upstream Signal to Noise Ratio
• Q: How do I find the synch rates and line stats for an Alcatel SpeedTouch Home? 
• Q: Detailed home run installation instructions by Splitpair 
• Q: How do I check line stats, synch rates & speeds at NID - Residential Housing

Relative strength of the DSL signal to Noise ratio. 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. The higher the number the better for this measurement.
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with no synch problems
20dB-28dB is excellent
29dB or above is outstanding

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.
20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues